Delete your account
This page explains how to delete your account in TREK, the travel planner app (“TREK: Travel Planner” on the App Store and on Google Play), and the data that belongs to it. The app is published by Maurice Bötger, TREK Cloud, Borenweg 9A, 18057 Rostock, Germany.
TREK is open source. Your account and everything in it live on the TREK server you signed in to: your own server, one your organisation runs, the public demo, or a TREK Cloud server hosted by us. How you delete it depends on that server.
In the app, on any server
- Open the app and sign in.
- Go to Settings > Account.
- Choose Delete account and confirm.
The account is deleted on the server at once, together with the trips you own, your files, photos, journal entries and settings. Trips you share with others stay with their other members; your contributions to them are removed or anonymised. In a web browser the same option is under Settings > Account > Delete account on your TREK server.
Delete some of your data, keep the account
You can delete any of your data in the app at any time without deleting your account: trips, places, bookings, expenses, packing lists, to-dos, notes, chat messages, photos, files and journal entries each have a Delete action where they are shown. What you delete is removed from the server at once. On TREK Cloud, backups run out within fourteen days. To have other data about you removed, write to cloud@liketrek.com.
TREK Cloud: cancel or delete your server
If you run a TREK Cloud server with us, your account with us is the contract for that server. Ending it removes the server with every account on it and all its data. There are two ways:
- Cancel at liketrek.com/cancel, no sign-in needed. The contract ends at the end of its term; then we switch the server off, keep a full export ready for you for 30 days and delete everything after that.
- Delete now in your TREK server under Subscription > Delete TREK Cloud, or by writing to cloud@liketrek.com from the email address of your contract. The contract ends with the deletion.
A deletion is carried out within seven days at the latest and confirmed by email. Deleted are the server, its database, uploads, exports and backups; backups run out within fourteen days. We keep only what the law requires: invoices and booking records for eight years, and the confirmations of your contract and your declarations for six years, locked for any other use (see the privacy policy).
Bought TREK Cloud in the app? Cancel the subscription in your store account too (iPhone: Settings, your name, Subscriptions; Google Play: Profile, Payments and subscriptions, Subscriptions), or the store keeps billing.
Your own or your organisation’s server
Use Delete account in the app as above. If you cannot sign in any more, ask the administrator of that server; we have no access to servers we do not host.
The public demo
Accounts on demo.liketrek.com cannot be deleted one by one: the demo is shared and is reset to its sample data every hour, which removes everything entered there.
Data on your device
Removing the app from your phone, tablet or watch removes the server address, your session and the trips kept offline. Booking passes you added to Apple Wallet or Google Wallet stay there until you remove them in the Wallet app; we keep no copy of them.